Shipping Policy

Australia and New Zealand Shipping Rates

For Australia, we offer:
  • FREE standard shipping for orders over $100AUD.

  • $9.95 flat rate for all other orders under $100AUD.

For New Zealand, we offer:

  • FREE standard shipping for orders over $100AUD.
  • Shipping is calculated at checkout for orders under $100AUD.

International Shipping Rates

Please use our currency converter at the top right of the website to shop in your local currency.

We offer international shipping to a variety of countries, such as NZ, USA, Canada, UK, Germany, Singapore, Malaysia and Hong Kong. If your country is not listed at checkout, you can email us at hello@fareastalchemy.com to request it to be added.

All international shipping costs are now calculated directly from the checkout page. We offer standard + signature and express shipping options.

You can also estimate your shipping cost on the Cart page. To calculate your shipping cost, please add your items to the cart and hit 'Estimate shipping cost', or proceed directly to the checkout page to view this pricing.

Prices for international orders do not include any applicable customs duties and/or import taxes. Customers are responsible for these charges if applicable.

When will my order arrive?

This information was last updated: 1 October 2022. Please check latest domestic and international delivery times for your location.

Orders are dispatched from our Melbourne warehouse within 2 business days via Australia Post.  Once your order has been dispatched, it should arrive in:

DOMESTIC SHIPPING*STANDARD EXPRESS
Australia - VIC, SA, TAS, QLD, NSW2-6 business days2-4 business days
Australia - NT, WA7-10 business days3-6 business days

*As at 25 October 2022. For up-to-date Domestic Timeframes from Auspost please click here.

For Australian remote areas, please allow for additional time.

Please check your delivery address has been entered correctly before finalising your order as we do not offer postage refunds for returned orders that are incorrectly addressed or for parcels not picked up on time.

There currently may be extended delays with AusPost outside of our control. 

For International Customers: Please check latest international delivery times for your location here

What if my Order has Shipped already?

Unfortunately we can't make any changes to your order once its shipped, as it's now in the hands of our delivery partners.

What if I'm not home for my order?

You are responsible to ensure someone is present to accept delivery. 

If you are unavailable during business hours, we recommend providing your work address for delivery instead.

Christmas Delivery Cut-off Times

Christmas delivery cut-off times

To ensure your order arrives before Christmas, please ensure you place your order before the following dates (if your location is not listed, feel free to contact us for an estimate):

Standard Post
  • Singapore - 28 November
  • USA - 27 November
  • Canada - 1 December
  • NZ - 2 December

Express Post
  • Singapore - 5 December
  • USA - 9 December
  • Canada - 9 December
  • NZ - 9 December