FAQs

Please take a look at our frequently asked questions first. If they don't answer your questions, feel free to reach out to us with the contact information below!
When is [insert flavour here] being restocked?

As a small business, we're working hard to keep up with demand, and we truly appreciate your understanding! To stay in the loop on restocks, be sure to subscribe to our email newsletter: it's the first place we share updates. Thank you for your support!

Our limited edition products and flavours are truly special, and once they're sold out, they’re usually gone for good. But if there's enough love for a flavor, we might just bring it back! We appreciate your patience and your amazing support! 💖

How can I become a stockist of your products?

We're honoured you're interested in stocking our products! Please send us an email at hello (at) fareastalchemy (dot) com with details about the nature of your business and why this would be a good fit!

How sweet is your protein?

We flavour our protein based on standard sweetness typically found at bubble tea shops.

Though perception of sweetness is subjective and differs from person to person, this means that if you normally have your bubble tea with half sugar, no sugar or less syrup, you will probably find that this protein may be too sweet for you.

I'm lactose intolerant, can I still drink your protein?

Over 70% of Asia is lactose intolerant (including founder Alric 😂). Our premium formulations include high quality lactase enzymes that will help our lactose intolerant friends enjoy the taste of bubble tea and the nutritional benefits of protein with zero problem on the toilet!

Can I use protein powder during pregnancy?

You should consult your healthcare provider before using protein powder or any other supplements to ensure it aligns with your individual health needs.

How can I return an item?

We’re extremely proud of our products. We want EVERY customer to leave satisfied, whether they end up liking them or not.

Under our satisfaction guarantee, if you don’t like the taste or performance of your new product, simply return your product within 14 days of receiving your order for a credit on the purchase price of your product minus shipping. Please click here for further information.

DROP US A LINE

CONTACT INFORMATION

Got a question? Have you checked our full FAQ page yet? If your question is not covered there, then please feel free to drop us a line either by email or contact form!

Unit 32/22-30 Wallace Avenue, Point Cook VIC 3030, Australia

hello (at) fareastalchemy (dot) com