All orders are packed and dispatched within 2 business days from our warehouse in Melbourne, via Australia Post.
Once your order has been dispatched, it should arrive in:
Shipping Policy
How long does shipping take?
Australian Orders
VIC, SA, TAS, QLD, NSW:
Standard: 2-6 business days
Express: 2-4 business days
NT, WA:
Standard: 7-10 business days
Express: 3-6 business days
For up-to-date Domestic Timeframes directly from AusPost, please click here.
For Australian remote areas, please allow additional transit time.
*Please ensure your delivery address has been entered correctly before finalising your order. Postage fees are non-refundable for returned orders that are incorrectly addressed or not picked up on time.
International Orders
For International Customers: Please check latest international delivery times for your location here.
*Please ensure your delivery address has been entered correctly before finalising your order. Postage fees are non-refundable for returned orders that are incorrectly addressed or not picked up on time.
What are the shipping costs?
For Australian orders:
- Free standard shipping for orders over $100 AUD
- $9.95 flat rate shipping for all other orders under $100 AUD
For New Zealand orders:
- Free standard shipping for orders over $100 AUD
- Shipping is calculated at checkout for orders under $100 AUD
For International orders:
Notice (Oct 2026): Shipping to the EU & UK is currently suspended due to updated customs regulations restricting dairy-derived personal imports.
- Rates: International shipping costs are automatically calculated at checkout
- Shipping Method: We offer both standard + signature and express shipping options
- Currency: Switch to your local currency using the selector at the top right of the page (on desktop), or floating on the right side (on mobile)
- Duties & Taxes: Customs fees, import duties, and local taxes are not included in your order total and remain the responsibility of the recipient unless specified at checkout
We ship to select destinations including New Zealand, the US, Canada, Singapore, Malaysia, and Hong Kong. Don’t see your country at checkout? Email us at hello@fareastalchemy.com to request it.
Christmas Order Cut-off Dates
Please keep in mind the following cut-off dates to ensure packages arrive before Christmas closures (Information taken from Australia Post):
Orders within Australia
| Within Australia | Standard | Express |
|---|---|---|
| Australia - NSW, ACT, SA, TAS, QLD | Fri 18 Dec | Fri 18 Dec |
| Australia - VIC | Fri 18 Dec | Fri 18 Dec |
| Australia - WA | Fri 18 Dec | Fri 18 Dec |
| Australia - NT | Wed 16 Dec | Fri 18 Dec |
International Orders
| International | Standard | Express |
|---|---|---|
| NZ | 2 Dec | 15 Dec |
| USA | 30 Nov | 11 Dec |
| Asia | 27 Nov | 11 Dec |
Changes to orders?
We pack and dispatch orders quickly! If your order hasn’t shipped yet, we’ll do our best to accommodate your requested changes.
However, once an order is shipped and handed over to our delivery partners, we can no longer make modifications. If you need to make changes, please email us as soon as possible with your order number. While we can't guarantee updates in time, we'll do everything we can to help.
Delivery, Collection & Missed Parcels
- Delivery & Signature: A signature is required upon delivery by default. If you won't be home during business hours, consider using a work address or arranging Authority to Leave via your tracking link.
- Post Office Collection: If no one is available to sign, your order will be redirected to a nearby Australia Post outlet. Parcels are held for 5-7 business days before being returned to us.
- Returns & Re-shipping: Please confirm your delivery address is accurate before ordering. Original shipping fees are non-refundable for returned parcels resulting from incorrect addresses or failure to collect. Additional postage applies to reship returned items, or the return shipping cost will be deducted from any requested refund.
I didn't receive my parcel, what do I do?
Every order includes a tracking number emailed upon dispatch. Please check your latest tracking status and confirm the shipping address on your order confirmation before taking the steps below.
Parcel Redirection
If you're troubleshooting delivery issues, please first confirm that you have entered the correct address under your order confirmation email (received when you placed your order). If your parcel is still in transit and needs an address update, contact the courier directly via your tracking link to request a redirection (carrier fees may apply). Once an order is with the courier, we cannot redirect it on our end.
If you're troubleshooting delivery issues, please first confirm that you have entered the correct address under your order confirmation email (received when you placed your order). If your parcel is still in transit and needs an address update, contact the courier directly via your tracking link to request a redirection (carrier fees may apply). Once an order is with the courier, we cannot redirect it on our end.
Parcel Marked as "Delivered" but Not Received
First, check safe drop spots, mailrooms, reception areas, or with neighbours/building managers who may have accepted it on your behalf. If it still cannot be found:
- Contact the carrier: Lodge an enquiry directly with your local postal service (Australia Post for domestic orders) so they can trace the delivery scan.
- Contact us at hello@fareastalchemy.com with your order number, name and details so that we can follow up from our side.
International Delivery Issues
Delivery issues for international orders can be tricky, as we are unable to directly get in contact with your local carrier to investigate the issue. The fastest way to investigate is to:
- Lodge a missing parcel enquiry directly with your domestic carrier (e.g. USPS, NZ Post).
- Contact us at hello@fareastalchemy.com with your order number, name, address, and any other relevant details so that we can launch an investigation from our end too.
This ensures that your local carrier is looking into the lost parcel promptly.
Lost or Stolen Parcels
In the event that you believe this has occurred, please follow the steps above first. Once an investigation by the local carrier has been carried out and completed and the parcel has been deemed lost or stolen, we can send out a replacement parcel to you using the same delivery method as originally selected.
Replacement parcels in this event will contain products in the original order and no swaps of products for change of mind will be accepted.
Uncollected or Returned Parcels
Carriers hold uncollected parcels for a limited window before returning them to sender. Please note:
- Customers are responsible for collecting parcels within the carrier's timeframe and verifying address accuracy at checkout.
- Original postage is strictly non-refundable for returned parcels.
- Once received back at our warehouse, we will email you to arrange re-delivery (additional shipping fee applies) or a product refund (less postage costs incurred).
- If we don't hear from you within 30 days of reaching out, your returned order will be automatically refunded less postage costs incurred.
I put an incorrect shipping address, what do I do?
If you've entered an incorrect shipping address, please contact us immediately at hello@fareastalchemy.com with your Order Number and the correct address.
We can update the address if the parcel hasn't yet been dispatched by Australia Post. However, once it's in transit with Australia Post, we're unable to make any changes, and the parcel may be returned to us.
- For domestic orders within Australia, a $14.95 redelivery fee applies to cover a portion of the return and reshipping costs.
- For international orders, redelivery fees will be quoted individually based on the specific shipping destination.