Refund policy

Outside of our Flavour Satisfaction Guarantee, our products can be returned within 14 days of receiving your order.

To be eligible for a return, please ensure:

  • The product is in original condition:
    • Consumables: Sealed, unused, unopened, and in original packaging.
    • Apparel & Accessories: In original packaging with all tags attached, unworn, unwashed, unused, and undamaged.
  • Your return request is made within 14 days of the order delivery date.

Refunds vs. Store Credit: Only full-priced items are eligible for a monetary refund. All other purchases, including items bought with a discount code, during promotional sales (such as Black Friday), or as part of a bundle, are eligible for a store credit (issued as an electronic gift card).

Final Sale and Clearance items are sold as-is and are not eligible for return or exchange.

All returned items are thoroughly inspected upon arrival. Items that do not meet these criteria will not be accepted, and we reserve the right to decline the return or deduct a fee reflecting any decrease in the item's value. When trying on apparel, please handle items with care and ensure they remain free of scents or marks (such as make-up, fake tan, perfume, or deodorant).

Return shipping costs are the responsibility of the customer and are non-refundable.

How to Return an Item

Email us at hello@fareastalchemy.com with your order number, the item name, and the reason for your return. If accepted, we will confirm next steps for a refund, store credit, or replacement.

If you are returning items valued over $75, we strongly recommend using a trackable courier service or purchasing shipping insurance, as we cannot guarantee receipt of unverified returns.

Refund Processing

Once your return is received and inspected, we will notify you by email regarding your refund status. If approved:

  • Card / Original Payment: The refund is credited back to your original payment method within a few business days (processing times vary by provider).
  • Store Credit: An electronic gift card will be issued and emailed directly to your inbox.

Late or Missing Refunds

If you haven’t received an approved refund yet:

  1. Check your bank account again to confirm pending transactions.
  2. Contact your card issuer or bank, as processing delays can take several business days before posting.

If you have completed these steps and still have not received your funds, please contact us at hello@fareastalchemy.com.