General
Our protein should be smooth when mixed properly. Here are some tips to get the perfect shake every time:
- Use room temperature or cold water: Pour 200ml-250ml of water into your shaker first, along with the metal whisk ball. Then, add a packed, level scoop of protein powder.
Tip: Adding water before the powder helps ensure accurate liquid measurements and prevents clumping at the bottom (this is common amongst all protein powders). - Shake vigorously: Shake for at least 30 seconds to fully mix the powder with the water and whisk ball.
- Avoid hot liquids directly: Mixing whey protein with warm or hot liquids can cause clumping. If you prefer a warm shake, please follow the instructions provided here for the best preparation.
As a small business, we're working hard to keep up with demand, and we truly appreciate your understanding! To stay in the loop on restocks, be sure to subscribe to our email newsletter: it's the first place we share updates. Thank you for your support!
Our limited edition products and flavours are truly special, and once they're sold out, they’re usually gone for good. But if there's enough love for a flavor, we might just bring it back! We appreciate your patience and your amazing support! 💖
Shipping & Returns FAQ
Please see our shipping policy for all your shipping related questions!
We’re extremely proud of our products. We want EVERY customer to leave satisfied, whether they end up liking them or not.
Under our satisfaction guarantee, if you don’t like the taste or performance of your new product, simply return your product within 14 days of receiving your order for a credit on the purchase price of your product minus shipping. Please click here for further information.
Other FAQs
Aside from our website, you can also check out our stockists!
We're honoured you're interested in stocking our products! Please send us an email at hello (at) fareastalchemy (dot) com with details about the nature of your business and why this would be a good fit!
We flavour our protein based on standard sweetness typically found at bubble tea shops.
Though perception of sweetness is subjective and differs from person to person, this means that if you normally have your bubble tea with half sugar, no sugar or less syrup, you will probably find that this protein may be too sweet for you.
Over 70% of Asia is lactose intolerant (including founder Alric 😂). Our premium formulations include high quality lactase enzymes that will help our lactose intolerant friends enjoy the taste of bubble tea and the nutritional benefits of protein with zero problem on the toilet!
You should consult your healthcare provider before using protein powder or any other supplements to ensure it aligns with your individual health needs.