Terms and Conditions for Pre-order Items

These Pre-order Terms and Conditions ("Pre-order Terms") govern the placing of pre-orders ("Pre-order") on the Far East Alchemy website www.fareastalchemy.com ("website"). These Pre-order Terms are in addition to the standard Terms of Service, found here.

Please make sure you have read and understood all the conditions before submitting your Pre-order.

SECTION 1 - PRE-ORDERS AND PAYMENT
A Pre-order is defined as an item that is not yet available, or currently sold-out from our website, that has been made available to purchase in advance.
A Pre-order or back-order is placing orders in advance, which require a full down payment from a customer interested in purchasing the said product.

You may place a Pre-order for an product, separately or in combination with in-stock products. If your order contains Pre-order products, all items in your order will be shipped from the date that the Pre-order product becomes available. If you wish to split delivery of items, please email us at hello@FarEastAlchemy.com, as this may require further shipping costs, depending on your location.
SECTION 2 - ESTIMATED DATE OF SHIPPING
Far East Alchemy will endeavour to provide you with the best estimated shipping date possible under each Pre-order item's description. Such date is an estimate only and subject to reasonable delays in manufacturing and/or delivery. The estimated shipping date is subject to change and Far East Alchemy does not represent, guarantee or warrant that it will be able to ship the product by the estimated date.

In the event that a delay arises and the estimated shipping date of the product is not met, Far East Alchemy will do their best to let you know, and will post an update to it's blog 'Relaunch Updates' or 'Pre-order Updates' as well as contact you via email to notify you of the delay. In these circumstances, Far East Alchemy is not obligated to provide any discount or credits due to such delays, however may choose to do so at their discretion.
SECTION 3 - SHIPPING DETAILS
Far East Alchemy will ship out the Pre-order items as soon as they become available, to the shipping address listed on the order using the shipping method elected. You are responsible for keeping your shipping and contact information up-to-date, to ensure proper shipment of your product(s). Please email us at: hello@FarEastAlchemy.com if you need to update this information.

SECTION 4 - REFUNDS AND ORDER CANCELLATIONS
Our standard Refund Policy and Satisfaction Guarantee will apply.

Once an order has been shipped, it can no longer be cancelled.